Xcell FX GI, GII and GO systems are non returnable items.  Products that are defective, and/or DOA (Damaged on Arrival) may only be returned for repair/replacement.

Email/Phone Support

All hardware products purchased from Xcell FX are eligible for limited-lifetime email and toll-free technical support. Limited meaning that in some cases we will have to re-direct you to the manufacturer's technical support. However, if a product is determined to be defective or damaged, unless it is covered by an Xcell FX warranty, you must contact the manufacturer for a replacement or repair. We will still of course be there to guide and help you facilitate this process.

Depot Repair and Exchange

If a technician determines that your problem is hardware related and is in need of repair or replacement, they will coordinate the repair of your device at our repair facility. The system or product will be sent to our Richardson, TX facility for repair and then returned to you by ground.

To reduce downtime for minor problems, Xcell FX can send replacement components to you, so you can replace the defective component your self without having to wait for your system or product to be repaired at our facility.

System Support and Onsite Service

Customers who purchase Xcell FX systems are eligible for advanced lifetime email and 24/7 toll-free technical support from Xcell FX. Advanced support means that you get experienced technicians to help solve your problem quickly and efficiently. You will be in touch with technicians that have extensive knowledge and experience on your systems and will be able to give you the highest level of support available.

Xcell FX onsite support is available to customers who require rapid response and resolution for critical issues. Qualified and experienced technicians will be deployed immediately to quickly restore operations.

Xcell FX system level software support is offered for factory installed Windows based operating systems, but may involve returning your operating system back to its factory installed state. We offer limited Linux based operating system support and may involve returning your operating system back to its factory installed state. For more in depth support please refer to your Red Hat support subscription or directly from the distributions main website. We are not responsible for any third party software support, but we will certainly try our best to help support your need or get you in contact with the right people.

Xcell FX and/or the third-party service provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. Xcell FX has no obligation to provide service or support until Xcell FX has received full payment for the Product or service/support contract you purchased. Xcell FX is not obligated to provide service or support you purchase through a third party and not Xcell FX.

Terms of Use

Your use of the Xcell FX web site and our services, including phone orders and fax orders, are subject to the policies, terms, and conditions set forth below. Please take a moment to read through our terms thoroughly. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website, including but not limited to the return policy, are public information and must be adhered to by anyone conducting business with Xcell FX.

Copyrights and Trademarks

All materials appearing on XCELL FXERATED.COM are the sole property of Xcell FX, unless specified otherwise. Such materials protected by this copyright include, but are not exclusive to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website (including assembly and arrangement). You may use the content of XCELL FXERATED.COM for no other purpose than shopping on this site, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on XCELL FXERATED.COM may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of Xcell FX.

The "Xcell FX" name and logo are trademarks of Xcell FX, as are all custom graphics, icons, and logos found on XCELL FXERATED.COM. All other trademarks or service marks are the property of their respective owners. The use of any Xcell FX trademark without the express written consent of Xcell FX is strictly prohibited

Disclaimer and Limitation of Liability

Xcell FX makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. Xcell FX expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Xcell FX arising from any product sold on this website shall be the price of the product ordered. In no event shall Xcell FX, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

XCELL FXERATED.COM and the materials therein are provided "as is". Xcell FX makes no representations or warranties, either express or implied, of any kind with respect to XCELL FXERATED.COM, its operations, content, information, materials or year 2000 compliance. Xcell FX expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Xcell FX, its officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of XCELL FXERATED.COM. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Payment Policy

Accepted payment methods for products and services ordered from Xcell FX include Visa, Mastercard, Discover, American Express, PayPal, Pre-paid Company Check, Cashier's Check, or Money Order. (Note: All Prepaid Orders, including Cashier's Checks, must clear first with the bank before your order will ship.) For international customers we only accept bank wire transfers.

Typographical and Photographical Errors

Xcell FX attempts to be as accurate as possible in our pricing, as well as our typographical and photographical depictions of products for sale; however, we cannot guarantee that product descriptions/specifications, pricing or any other content on XCELL FXERATED.COM is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical or other error, Xcell FX shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product at the incorrect price.

Order Acceptance Policy

Your submission of an order and/or receipt of an order confirmation automated or otherwise does not signify our acceptance of such order. Xcell FX reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.

Return Policy

Xcell FX 1G, 2G and Mobile systems are non returnable items.  Products that are defective, and/or DOA (Damaged on Arrival) may only be returned for repair/replacement.

Sales Tax

All orders are subject to taxes unless you can provide Xcell FX with a Tax-exempt certificate.

For our international orders a VAT (value added tax) will charged on most products. There are no surcharges to our overseas customers nor do we charge any local taxes.

Billing and Shipping Information

We do verify billing and ship to addresses before we process any order. If your billing address and ship to address are different you notify us in the comments area if the shipping address is for one of your customers or another branch office for your company. If we have trouble verifying any address information we will contact you for clarification and it could possibly delay the shipment of your order.

You will be charged a nominal shipping and handling fee unless other arrangements have been made to bill the shipping amount to your shipper number. This information will be needed for rush shipments to insure a speedy delivery of your order.

Shipping Cost and Freight Collect

Customers are responsible for all billed shipping cost. Quoted shipping cost is subject to change depending on carrier price changes due to fuel costs, and therefore not guaranteed. Customer is responsible for paying actual shipping costs.

Xcell FX does have the capability to bill freight collect. But in the event that we are unable to bill to your shipper number, you are still responsible for paying all shipping costs.

You will be charged a nominal shipping and handling fee unless other arrangements have been made to bill the shipping amount to your shipper number. This information will be needed for rush shipments to insure a speedy delivery of your order.

Processing Time

Your order will be processed the day you submit it online as long as we can verify everything that day. However it could take up to 24 hrs to ship. Orders that have items that are backordered could have extended lead times.

Availability

You can be assured that we will always inform you of the availability of all products listed on our website. If a product is not available we will backorder it but will do our best to ship your order as soon as the product(s) become available. The availability of product is subject to change by our manufacturers.

If there is a long delay in product availability we will notify the customer immediately. At no time will a customer be charged for product that we do not have physically in stock. However there may be times when we might ask for payment to insure delivery directly from the manufacturer.

Cancellation of an Order

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hour to cancel your order. If your account has already been charged, you will receive a credit back to your account. Please never request cancel order via Email as we may not receive it in time.

Changes Made to Orders

If you need to change an order it can be done by calling during business hours provided the order has not already been processed and shipped. Please never request a change via Email as we may not receive it in time.

Physical Damage Policy

Physical damage to any product purchased from Xcell FX will effectively void the standard manufacturer's warranty. Improper clocking may cause CPUs/GPUs to chip. CPUs/GPUs that are chipped or burnt are considered physically damaged and cannot be returned for repair/replacement from Xcell FX. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

International Shipping Policy

You may be subject to brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes assessed by customs authorities at the time of delivery to the destination country. These additional charges, generally known as Import Fees for customs clearance, are borne by you; we have no control over these Import Fees and do not calculate them at the time of purchase. Our international shipping rates reflect the base shipping charge not including Import Fees. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Xcell FX, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you refuse to pay your local duty or tax and the carrier bills Xcell FX.com for the unpaid charges, these charges will be deducted from any refund for the rejected product.

Any customs import fees that are charged to Xcell FX's shipping account will be passed onto the customer. As we are not responsible for customs import fees for your country. Your credit card on file will be automatically charged for said fees. Failure to pay customs Import Fees may also jeopardize or terminate your ability to place future orders.

CAUTION: International shipping is risky, recommended carriers are UPS and FedEx, because of their extensive tracking capability. If you insist on you using USPS as a carrier, we will not be responsible for lost, non-deliverable, or damaged shipments Xcell FX will not refund any payment made for orders that are shipped via USPS.

Limited Warranties and Associated Return Policy

Xcell FX -branded hardware products purchased in the U.S. come with a 90-day, 1-year, 2-year, 3-year or 4-year limited warranty, depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
 
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your Xcell FX-branded hardware products.
 
What is not covered by this limited warranty?
This limited warranty does not cover:

- Software, including the operating system and software added to the Xcell FX branded hardware products through our factory-integration system, third-party software, or the reloading of software
- Products with missing or altered serial numbers
- Products for which Xcell FX has not received payment
 
Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by Xcell FX
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by Xcell FX

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). XCELL FX'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
 
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice:

The limited warranty on all Xcell FX branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Xcell FX may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
 
What will Xcell FX do? 
While the warranty is still in effect we will repair any Xcell FX branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, pre-pay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Xcell FX, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Xcell FX owns all parts removed from repaired products.

If a part is no longer available, Xcell FX reserves the right to offer an alternative part of equal or better specification. Xcell FX guarantees that the Xcell FX branded hardware product will be working in equal or better performance with the alternative part.
 
Onsite Warranty Services Programs 

For customers that purchase onsite warranty packages Xcell FX offers the following warranty services:

- 24/7 help desk support for systems located all over the world
- World wide on-site support both same day and next business day
- RMA/Depot repair support.
- Advanced Replacement of Parts Support coming from our depot in Texas.

Our Model:

- We offer on-site support world wide including the supplying of replacement parts. Every system under warranty with us is detailed in our service call program.

- When an end-user has a problem, he/she contacts our 24/7 help desk located in Duluth GA (suburb of Atlanta). Via our toll free numbers both in N. America and Internationally.

- The end user will need to have the System Serial number on-hand so that our Certified help desk technicians can immediately call up the system detail to perform diagnostic and troubleshooting over the phone.

- A minimum amount of trouble-shooting is required with the end-user to properly determine what parts are needed.

- If the diagnosis is complete by 3pm, site's local time, we will arrange with the computer manufacturer to have the spare parts shipped out same day for next business day delivery in N. America, and if possible next business day delivery internationally.

- For those customers with Next business day on-site support, Xcell FX will arrange to have the locally based on-site technician available to be on-site the next business day, provided that the parts have arrived (or are already stored on-site.)

SOURCE SUPPORT'S STANDARD WARRANTY OFFERINGS:

A: STD. SERVICES: 8/5 Help Desk with Next Business Day (NBD) on-site Response:
- Technical help desk support is available between the hours of 8:00 AM to 10:00 PM Eastern Time, Monday through Friday
- On-site hours of coverage of 8:00am to 5:00pm site's local time, Monday through Friday with Next Business Day Response
- If Customer needs an on-site to take place after business hours or on weekends or holidays, Xcell FX can perform this at the established time and material rates.
- Due to parts logistics capabilities, the diagnosis must be complete (parts needed identified) by 3pm site's local time for next business day on-site to take place. If the diagnosis is not complete by 3pm site's local time, next business day becomes the following business day (see below for further explanation).
- Spare / replacement parts must have arrived on-site before Source Support will dispatch the already acquired and prepared technician
- Xcell FX will respond to the end-user location as soon as possible and no later than the next business day
- Customers have access to Xcell FX's 24/7 on-line service call program

B: 24X7 SERVICES: 24/7 Help Desk with Next Business Day (NBD) Response:
- Technical help desk support available around the clock, 24 hours / day 7 days / week.
- If call takes place after standard services hours (8AM to 10PM Eastern Time), the call is answered via an automated attendant which electronically notifies one of our 24X7 technical support staff. The call will be returned within one hour (typically 15 minutes).
- On-site hours of coverage of 8:00am to 5:00pm site's local time, Monday through Friday with Next Business Day Response.
- If Customer needs an on-site to take place after business hours or on weekends or holidays, Xcell FX can perform this at the established time and material rates.
- Due to parts logistics capabilities, the diagnosis must be complete (parts needed identified) by 3pm site's local time for next business day on-site to take place. If the diagnosis is not complete by 3pm site's local time, next business day becomes the following business day (see below for further explanation).
- Spare / replacement parts must have arrived on-site before Source Support will dispatch the already acquired and prepared technician
- Xcell FX will respond to the end-user location as soon as possible and no later than the next business day
- Customers have access to Xcell FX's 24/7 on-line service call program

C: 24X7-4HR SERVICES: 24/7 Help Desk with 4-Hr On-Site Response:
- Customer has the option of upgrading 24X7 Services with a four (4) hour on-site response option (4HR), provided that spare parts are held on site
- Technical help desk support available around the clock, 24 hours / day 7 days / week.
- If call takes place after standard services hours (8AM to 10PM Eastern Time), the call is answered via an automated attendant which electronically notifies one of our 24X7 technical support staff. The call will be returned within one hour (typically 15 minutes).
- 24X7 4-hour onsite Services are responded to onsite within 4 hours after diagnosis is complete (assuming spare parts are onsite).
- 24/7 4 hour on-site hours are around the clock - 24/7/365 days a year
- Customers have access to Source Supports 24/7 on-line service call program
- Xcell FX will not dispatch the technician until the diagnosis is complete (over the phone) and the needed replacement part is on site. Once it is confirmed that the part has arrived, Source will then dispatch the already acquired and prepared technician.

WHAT DOES NEXT BUSINESS DAY MEAN?

- NBD: If call is diagnosed before 3:00pm Eastern Time, Source Support will be able to get an on-site technician to the site the next business day
- An on-site technician will be dispatched to the site the next business day after diagnosis is complete and assuming parts are available.
- Spare parts are shipped same day if time allows and shipped be over-night priority.
- Spare parts are either shipped from Xcell FX's Depot or the computer manufacturer's depot (depending upon who supplies parts).

WHAT DOES 4-HOUR ON-SITE MEAN?

- 4-Hour On-site: If customer has 4-hour on-site coverage, Xcell FX will be able to send an on-site tech to the customer site within 4-hours AFTER THE DIAGNOSIS OF THE CALL IS COMPLETE & PARTS ARE ON-SITE.

- It is very important that when 4-hour on-site is sold, that spare parts also be sold and kept on-site. If the needed spare part is not on-site the SLA becomes NBD pending parts arrival.

- Xcell FX will not send a technician if no parts are on-site (fix will not be able to take place).

- Xcell FX will be happy to offer Time and Material rates to send a technician on-site to perform diagnosis, but this is not a part of the standard warranty.

- Xcell FX does offer a Platinum 2-Step Warranty service that allows for both on-site diagnosis to take place on day one (4-hour response) to determine parts needed, etc. and then a 2nd on-site after the replacement part has arrived (typically day 2).

What to Expect From Our On-Site Technicians and their Capabilities:

- It is very important to understand that our on-site technicians are a contracted network of locally based companies and technicians all over America (and the world). They are our smart pair of hands and eyes, and are computer break/fix technicians.

- The Xcell FX Coverage and Pricing Model is able to achieve very aggressive warranty pricing by having break/fix technicians locally based all over the world, and the diagnosis expertise here in Atlanta at our help desk.

- The On-site technicians are sourced by Source Support and interviewed, reference checked, and basically hand-picked for each on-site visit and a complete Pre-game call and program is performed before each and every on-site to insure our on-site partner is fully prepared to perform his duties!

- The Customer should not expect that the on-site technician is going to be a software or operating system expert.
Our expertise resides in the help desk. So if a customer says the on-site tech did not know Linux your answer should be:
Yes, that's true, our help desk is where our Linux expertise resides, and to swap out the parts, etc. he does not need to know Linux if he has questions and or problems, he is on the phone to the help desk techs in Atlanta who will walk him through any problems or trouble shooting.

Warranty Coverage and Limitations

The Xcell FX Services Warranty Service Plan purchased by you determines the services provided and the period of warranty coverage.

The Warranty Service Plan provides for the replacement of Server/Workstation components that fail due to manufacturing defects in materials and workmanship. Excluded from warranty coverage are acts of nature, such as electrical storms, floods, fire, etc., acts of war and terrorism, criminal acts, and customer damage and negligence.

Warranty may be void if:

- The parts or configuration is different than what has been ordered.
- It is determined that the hardware has been upgraded or tampered without approval.
- The system location is inconsistent with information submitted (i.e. if it has been moved) without Xcell FX being notified.

Upon receipt of a service request from you, Xcell FX Service's help desk will contact you promptly to begin diagnosis and arrange a time for the delivery of service. After diagnosis has been performed, the help desk will then coordinate the dispatch of service parts and field engineers to your site within the terms of your Warranty Service Plan.

Under the terms of the service plan, you are responsible for providing our field service engineers with access to your Server/Workstation in a safe environment.

If spare parts have been shipped to you, shipping labels will have been included for the return of unused and defective parts after service is complete. You agree to properly package parts for return and deliver the package(s) to the selected courier for return to the appropriate address on the return shipping label. Please contact Xcell FX Services at 888-223-5743 immediately for assistance with parts return issues.

You are responsible for the replacement price of parts that are not returned, and for those damaged in transit due to improper packaging. If parts return shipments are not received within 10 business days of the completion of the repair to your Server/Workstation, you will be invoiced for the parts replacement price and an administration fee of 10% of the parts replacement price and no less than $25. The parts delivered to your site at the initiation of service become your property after the returned parts are received, unencumbered by any lien, at Xcell FX.
 
 21-DOA Disclaimer for Onsite Warranty Service Programs
After receiving delivery of a computer system with and onsite warranty package, the customer must register their warranty ASAP. Failure to do so might delay onsite warranty support. If the location of the system has been changed, the customer must re-register the warranty under the new location.

After a warranty has been registered there is a 21-day DOA period in which onsite support for the system is not available. The reason for this is because any hardware failures that may occur are most likely due to damages incurred during transportation or a defective component sent from the manufacturer.

For the initial shipment of the system to the customer, we provide coverage for the 21-day DOA period. So if there are any hardware failures during this time we will still honor the full service level of your contract. However any subsequent transportation of the system to other locations will not be covered for the first 21-days after the customer has registered the new location of the system.

If you would like your system to be covered during this 21-day period, there is a $75 additional fee.
 
Expired warranty? We're still here for you!
 
To get service just follow these steps:
 
1. Diagnose the problem
If you purchased a Xcell FX system, the warranty has expired and you¿re having hardware problems, you can take advantage of our post warranty system repair service on a fee basis.

Call our support line at 888-223-5743 and give the technician the serial number of your system located on the exterior of the PC, or the inside of the PC.

For the low cost of $75, the technician will diagnose the problem to determine if there has been a hardware failure. If the technician determines that there is a hardware failure, the technician will assist you with step 2 or 3. Separate fees are applicable for parts and/or labor repair.
 
2. Receive parts that you can install yourself
The technician assisting you can give you a quote for the replacement parts that you will need, and then ship them to you so you can repair the system yourself.

Our support staff is available to you for assisting with the installation.
 
3. Parts that require professional repair/installation 
On-Site Service
If you require immediate on-site assistance with installing the replacement components the technician assisting you will schedule a convenient time to come by your location and fix your system

Onsite labor cost will be determined at the time of the call.
 
Depot Repair
Our hassle-free depot repair service is the best and most cost effective professional repair service we offer. For just $109 we will install the replacement hardware parts in your system, as well as do a checkup on the entire system and find any other hardware problems that might occur.